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08/25/2022

Comcast Business Powers Newly Renovated Cape Cod Hotel

Pelham Hospitality eyes future growth and innovation with new fiber connection, enhanced TV and internet services.
Michal Christine Escobar
Senior Editor (Hotels)
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Comcast Business today announced that it is providing Pelham Hospitality's newly renovated Pelham House Resort with Comcast Business solutions. The technology spans the hotel's three Cape Cod properties, to include 100Mbps Ethernet Dedicated Internet (EDI)  connection, in-room HD video and voice service lines offering reliability and high-quality connections to help Pelham Hospitality deliver a premier guest experience and seamless back-of-house operations.  

Family owned and operated in Dennis Port since 1997, the Pelham House Resort offers 33 rooms and suites with access to ocean views and amenities like onsite dining, an outdoor pool with gas firepits, private beach, poolside bar, oceanfront lawn and 8,000 square feet of indoor meeting rooms and outdoor spaces. A $20 million renovation was completed at the hotel in 2019, creating state-of-the-art accommodations plus a new restaurant and event venue. The resort's owners, John McCarthy and Dennis Leary, also purchased and renovated nearby hotels in Harwich and West Dennis in 2022, renaming the properties Pelham on Earle and Pelham on Main, respectively.  

As plans for the Pelham House Resort renovations began to take place, the hotel group saw an opportunity to expand its technology infrastructure with the help of Comcast Business's advanced technology solutions to bolster its employee, guest and business needs. Beyond the business solutions Comcast Business provides, Pelham Hospitality has benefited from around-the-clock customer service, in addition to managed costs, support with quick turnaround installations and the flexibility to scale for future growth.  

"Technology is critical to everything we do at Pelham House Resort and our sister properties as we continually seek to deliver the best guest experience that visitors have come to expect from our hotels," said John McCarthy, Managing Partner of Pelham Hospitality. "Comcast Business has not only delivered on our needs but has exceeded our expectations. We're confident that the Comcast Business network will continue to support current and future innovations for guests, and our position as one of the top experience hotels in the Cape Cod area." 

The EDI connection has been particularly beneficial to Pelham House Resort's group business, enabling reliable, high-speed connectivity for guests and hotel staff alike. For example, the high-capacity bandwidth can help support multiple vendors involved with corporate events, leading to a fast and secure registration process and better experience for event goers. The technology also offers the capacity to connect multiple production elements for weddings or parties, while simultaneously allowing wedding party guests to rapidly upload photos and videos on the Pelham House Resort WiFi network. As the network supports guests' business and leisure needs, hotel staff can also maintain reliable connection with guests, corporate clients and groups throughout their stay, further allowing the hospitality group to focus on providing outstanding service to guests without having to worry about the technology. The network innovations Comcast Business provides to Pelham Hospitality will also support future expansion as the hotel group plans to build and open a new restaurant and events venue in 2024.  

"It's been a pleasure to partner with Pelham Hospitality and deliver next-level technology solutions and reliable Internet to help them turn their vision of a better technology experience for both guests and employees into a reality," said Barry Bader, Vice President of Comcast Business for Comcast's Greater Boston Region. "We're looking forward to seeing what the future holds for Pelham House Resort and its sister properties and how Comcast Business services can further support their continued success."