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According to Amy Schultz, Director of Information Systems, Grand View Lodge, the original web-based interface served its initial purpose well but had its limitations.
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There’s no one-size-fits-all solution to verification and authentication issues, but businesses can improve the lives of their customers and employees through the use of passive biometric technology.
More consumers want a contactless, cashierless checkout experience. But does your hotel have the right software, hardware options to offer it to them?
New hotel brand prioritizes tech stack to ensure ROI on personalized marketing, frictionless purchases and easy-to-use BOH software.
As more consumers look to use “buy now, pay later” payment options, hoteliers need to ascertain whether or not they have the software and hardware in place to accommodate this trend.
It’s hard for consumers these days to get excited about earning enough points for an upgrade or a free flight. Here are three ways travel brands can make their loyalty programs more appealing.
By using the right technology hotels can save time in administrative work resulting in increased efficiency and creating more time for personalization and personal interaction with guests.
The rise of the internet led to the age of information, especially for travel and tourists. However, information on accessibility for disabled Americans has been woefully forgotten by hotel and travel websites.
Savvy travel and hospitality companies should continue leveraging technology to understand who their customers are, what they want in the moment and uncover insights that can drive customer conversions and overall experiences.
Companies are beginning to recognize the opportunities that lie with developing “phygital” solutions for hospitality businesses that drive revenue, streamline operations and improve the customer experience.
Make proactive decisions now to experience benefits in the long term.
These floating homes are loaded with technology and sustainability.
Smart investments in your UC solution can open your doors to contactless check-in, voice AI integrations, and simplified staff training.
Flexibility is key. Here's why and how.
New study from GBTA and FCM reveals the latest tech trends and changing role in how travel managers can serve their companies and business travelers.
New direct invoicing option streamlines booking and billing process for corporate travelers.
The online booking experience is in a desperate need of a makeover. Here are some important tips on what you can do right now to fix it.
Establishes goals for ESG operational standards, measuring greenhouse gas emissions and water consumption, reducing single-use plastic and for implementing social responsibility programs worldwide.
In this exclusive interview, Mattisson discusses her love for the hospitality industry, her motivation for learning new skills, and her thoughts on hiring.
As we look to the next wave of customer demand, offering guests a tech-driven connected fitness experience will enable guests to workout where and how they want with no disruption to their usual routine.
The time for revenue managers to maximize rate has come, and they can use technology and trends adopted by hotels and travelers throughout the pandemic to provide better information and act on it faster than was previously possible.
For a long time, hotels have been educated on the benefits of personalized offers. Algorithms can not only can personalize offers but can also pricing.
To successfully reach travelers this season, brands must recognize and respect consumer data, diversify how they interact with consumers and personalize each experience.
To significantly reduce energy and fuel consumption, upgrades include investments in on-demand automation and controls, cooling enhancements, LED lighting and efficient HVAC systems.
PHH aims for its buildings to be smart, eco-friendly and self-sufficient by 2026.
In the quest for more, better and searchable data, conversational AI technologies offer a myriad of benefits to hoteliers.
Unsure where to start? Here’s how.
By connecting the PMS and CRM, personalizing everything from marketing emails to on-stay communications becomes easy to do.
Aruba Wi-Fi Network designed to accommodate up to 15k devices so that guests and crew can have a seamless, stress-free experience at sea.
When OTAs post outdated, incorrect and misleading information, it causes headaches for guests, management and staff.
A combination of unsuccessful negotiations to resolve differences after HFTP refused AHLA unsolicited merger offer and AHLA announcing a competing event over the same dates of HITEC has brought an end to the associations’ relationship.
Hotel Industry Launches Free Trafficking Prevention Training to Mark World Day Against Trafficking Persons
Training developed by Marriott International is free for hotels through support from AHLA Foundation.
July 30th marks nine years since the UN designated it as World Day Against Trafficking in Persons. This year’s theme: The Use and Abuse of Technology.
Panelists discussed how technology could be used to help stop human trafficking from happening within hotels.
During the 50th anniversary of HITEC, HT caught up with Max Spangler, Director of Technology, Charlestowne Hotels to see why he attends HITEC.
Don’t get distracted by the glitz and glamor, it’s just another way to interact with consumers. But there are some important steps you need to take to get you there.
Tech-savvy travelers will be able to visit a new virtual showroom and book three exclusive packages for future stays at the five-star deluxe hotel.
AHLA’s 2022 Midyear State of the Hotel Industry forecasts 2022 nominal room revenue, state & local taxes will exceed 2019 levels.
Attracted to unique experiences, flexibility, and convenience, the super tech-savvy Gen Z market could be the strongest potential growth opportunity for hotels.
As many businesses prepare for a potential recession, hoteliers and resort managers can arm themselves against rising fraud costs through education, awareness and prevention.
Lucidworks surveyed travellers to understand their challenges and preferences around how, where, and why they book flights, hotels, and cruises.
Solution providers discuss how the industry is evolving and where they see technology heading.
WTTC: 412,000 Travel & Tourism Jobs Across the U.S. Will Remain Unfilled Unless Urgent Action Is Taken
Workforce shortages projected to peak during 3Q 2022; some relief expected later this year and into 2023.
After testing removal, inbound international flight bookings to the U.S. see 93% surge, however, recovery still lags other international travel destinations and pre-pandemic levels.
Planning for a ransomware attack is like planning for your own funeral: No one wants to do it, but everyone is better off because of it.
Hospitality brands have struggled to fully leverage the power of their native apps to seamlessly deliver guest engagement and revenue. Here’s why and some solutions.
While it’s true that companies are being asked to pay more in exchange for less coverage than they may have received in the past, cyber insurance does have certain benefits.
Technology thought leader joins Hyatt’s commercial services leadership team to oversee technology, enterprise applications and cybersecurity.
If Nike can sell a pair of virtual shoes for $186,000, what will people pay for an NFT that grants them exclusive digital and physical perks at your hotel?
Overall hotel guest satisfaction declines 8 points (on a 1,000-point scale) from 2021, driven primarily by dissatisfaction with cost and fees and guest rooms.
ABS Panel Discussion at HITEC 2022 Reveals Large Disconnect During Booking Between Guests, Hoteliers
Research by Stayntouch and NYU Tisch Center of Hospitality found that 85% of survey respondents weren’t completely sure that a guestroom would come with the features listed.
Company provides updates on its 2030 goals and 2050 aspirations, reflecting progress across environmental, social and governance focus areas.
Survey from Dave finds that 70% of Americans simply can’t afford to participate in summer trips and activities. Of those who are going to go on vacation, more than one-third of them are planning to get a second job just to pay for it.
A payment system is not just a tool for enabling transactions. It’s a customer focus technology that can also bring order to your PMS.
Addressing obstacles such as employee shortages, a still evolving pandemic, and everchanging guest demands depends on the adoption of technology to improve profitability, manageability, and day-to-day operations.
Guests can create avatars to explore the Moxy Universe and can scan a designated QR marker to unlock a minimum of five challenges throughout the hotel's guestroom and public spaces to win great prizes.
Whether its via QR codes, mobile apps or web apps – contactless technology drives revenue and guest satisfaction.
"The recent bust has helped wipe out many 'Ponzi' schemes and now that we've gotten through the bubble of stupidity, we can start to really look at how it will benefit business."
It can be. The key lies in having a healthy balance.
Learn more about the pros and cons that come with both IT software and traditional spreadsheets.
Shifting digital interactions into persistent shared virtual environments will create a whole new world of opportunity for the industry.
Embracing predictive AI will help hoteliers win back direct bookings, and improve revenue and customer satisfaction.
How an Omnichannel POS Platform and Data-Driven Loyalty Program Can Help Hotel Owners Tap into Increased Summer Travel Demand
Following over two years of pandemic-related travel restrictions, hotel operators have an opportunity to significantly boost revenue and guest engagement by leveraging a solid technology stack and enticing rewards program.
As hotel chains look to position themselves to capitalize on the NFT boom, this article explores the potential of NFTs to drive mass innovation in the hotel and hospitality industry.
As millennials account for 50% of the job market, hospitality firms need to prioritize attracting and retaining this dynamic, young workforce.