Northern Virginia Restaurant Integrates FOH Management, POS System

Anna Wolfe
Senior Editor - Restaurants
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Waitbusters LLC  announced a successful point of sale (POS) integration between its Digital Diner software and POSitouch at the Buffalo Wing Factory in Ashburn, Va.

Digital Diner is front-of-house management, marketing and omni-channel online ordering software that offers both a complete solution and A La Carte options. POSitouch is a feature-rich POS system handling POS needs for table service and quick service restaurants.

The key benefits to this integration include:

  • Streamlined restaurant operations
  • Improved guest experience
  • Ease of online ordering
  • Increase in staff efficiency
  • Reduction in hardware

Buffalo Wing Factory’s focus on creating an efficient online ordering system for 50,000+ annual takeout orders was the impetus behind the integration. The goal is to integrate the Digital Diner software with POS systems such as POSitouch to create an efficient restaurant operation.  With online ordering, front-of-house staff is no longer stuck on the phone; they are free to ensure guest satisfaction inside the restaurant.  

Digital Diner’s feature set includes online ordering, wait line and reservation management, social media marketing, SMS marketing, loyalty program, custom chatbot and jump the line revenue generator.